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A Company Designed to Attract the Best People
Intelligent Beauty prides itself in employing the best and brightest people in the industry. We continually strive to create an environment that fosters creativity, balanced with a culture that focuses on performance to achieve agreed-upon goals. We are constantly searching for people who want to grow and achieve success by working in a creative, free-form environment and have the discipline to produce solid results. One person, one idea has the potential to change everything.
Job Postings:
Art Director
The Art Director is the Creative figurehead of the company and is involved in all creative projects. The role is integral to the creative development of our company and this individual is responsible for how the consumer sees and interacts with the brand(s) across all platforms.
Creative Duties
• Establishes creative direction for all projects based on goals and expectations.
– Leads brainstorm sessions for project kick-offs.
– Includes creative development for all banners, landing pages, website designs, print catalogues, packaging design, print collateral, styleguide/assets, photo and video shoots etc.
– Collaborates with leads of projects.
– Manages multiple projects from concept through completion according to expected deadlines.
– Ensures final product meets objectives and expectations.
• Works closely with Marketing & Advertising departments to prioritize projects and optimize creative based on performance metrics.
• Instrumental in creating and overseeing the production of custom photographic assets to support marketing initiatives as well as pairing up appropriate stock imagery where necessary. The AD also works with all other designers company wide to optimize the visual presentation of the assets they are working on.
• Directly manages the design team for DermStore on a daily basis and helps to traffic and manage projects and workflow and ensure they are meeting brand standards, meeting deadlines and following the correct project management protocol. This position will have 6 direct reports.
• Manages and oversees the archiving system for all assets and implements improvements and enhancements when necessary. He/She sources out new applications, software and training opportunities to help improve efficiency and elevate the skill set of the Creative Team as a whole. He/She ensures all divisions are updated regularly on the creation of any new assets so that all divisions are using the same resources thus streamlining workflow.
Interested candidates please send resume to: employment@ibinc.com
Call Center Retention/ Sales Specialist - Tier 1
Intelligent Beauty -Health & Beauty Customer Care Division
Intelligent Beauty - the fastest growing beauty, health and lifestyle company on the internet seeks enthusiastic and highly skilled customer service and sales professionals to join our team. The right individuals will be friendly, intelligent and empathetic and understand the importance of providing world class customer service at all times.
What we offer ...
We offer the opportunity for growth and advancement in our state of the art call center where ideas matter and personalities are welcome. We also offer the satisfaction of helping others, paid training, excellent benefits, a positive environment, supportive management and casual business attire.
Essential Functions & Daily Tasks:
• Answer a high volume of in-bound calls daily
• Provide exceptional levels of service to every customer
• Research and troubleshoot billing, shipping and delivery issues
• Utilize superior product knowledge skills to educate and retain customers
• Support customers in navigating the website and customizing accounts
• Effectively communicate new offers and promotions to customers
• Maintain a professional attitude when assisting upset customers
• Exceed all call center metrics on a daily basis: QA, CSAT, AHT
• Perform all required customer follow-up in a timely manner
• Handle essential customer service related administrative tasks
Job Qualifications:
• 2+ years high volume call center experience required
• Experience in Health & Beauty industry a plus!
• Enthusiastic, upbeat personality
• Superior listening and communication skills
• Excellent phone presence and etiquette; clear, intelligent speaking voice a must
• Genuine passion for helping others
• Strong problem solving and troubleshooting skills
• Internet/ Computer savvy
• Reliable, consistent attendance and punctuality
• Access to reliable transportation
Schedule: Full time: Between 5 am to 5 pm - Monday through Friday (Shifts may vary)
Base Pay: $11- $14 / hour
Every candidate must submit to and pass the following:
• Computer-Based Skills and Knowledge Testing
• Employment History Verification
• Educational History Verification
Interested candidates please send resume to: employment@ibinc.com
E-Catalog Manager
Primary Responsibilities:
Photo and Video Shoot Assistance
• Schedule photo and video shoots for all items in a timely manner
• Manage shoot preparation, including model booking, preparation of items, securing of samples
• Assist photo and video team during shoots, including bag stuffing etc
• Assist photographer in image downloading and processing
Console Management
• Upload all products to console in a timely manner
• QA all console pages upon uploading
• Ensure that all items are available to Fashion Consultants ‘ selections at least 5 business days before launch
Image and Video Management
• Manage image retouching and celebrity image search processes with Outsource Team
• Manage daily communication with offshore design team
• Forwards and QAs images to offshore design team for retouching, resizing, batching & swatching
• Manage retouching and resizing timeline, ensure that all assets are delivered correctly and on time
• Assist in image selection from shoot
• Create and manage showroom folders
• Manage video process (QA videos, submit videos for encoding to JF creative team)
Requirements
• Excellent management and interpersonal skills
• Highly organized and reliable, with great attention to detail
• Basic Photoshop skills
• Mac and Excel skills preferred
Interested candidates please send resume to: employment@ibinc.com
IB Interactive Creative Internship Program - Interactive Design Intern
Intelligent Beauty is the first beauty, weight loss and fashion brand incubator with a full in-house interactive advertising agency, bringing together comprehensive knowledge of both branding and Internet advertising.
IB Interactive, a division of Intelligent Beauty, offers a summer internship to support the Creative Department.
The internship program lasts 6 weeks and gives interns a unique opportunity to work closely with and support designers and photographers on design projects across the company.
Job Requirements:
• Minimum 1 year completed within Graphic Design program from accredited college or university.
• Understanding of design fundamentals, theory and typography. Strong sense of design, composition and typography are key.
• Working knowledge of Creative Suite 4 - InDesign, Illustrator and Photoshop. MAC Platform.
• Photoshop and photo retouching; Flash, Illustrator, knowledge of HTML, video or advanced Action Script an asset.
• Detail oriented, meticulous and practices creative problem solving.
• Bonus: a great eye for photo retouching and advanced knowledge of Photoshop image creation.
• Patient and flexible.
• Readiness to learn, gain valuable hands on experience and grow within the creative field.
• Can work well within a team as well as individually problem-solve within a fast-paced environment.
Responsibilities:
• Photo Resizing and Optimization - Photo Retouching and Selection
- Work closely with creative department on shot selections for advertising use according to brand and campaign specifications.
• Interactive Agency - Web
- Shadow interactive designers on asset creation. Opportunity to learn more about the technical application requirements for asset generation involving Action Script, HTML, Flash and Photoshop within design problem solving and creative compliance.
• Design, Brand Support and Online Advertising
- Introduction to real world practices of concept and design applications to support multi award-winning brands.
Interns will leave with in-depth knowledge about photography, interactive, print and television asset production as it relates to the beauty, fashion and weight loss industries.
Duration: Internships will last 6 weeks, beginning July 12th - August 20th 2010
Compensation: Interns will be supplied with MAC Platforms/CS4 Software for duration of the internship. $500/week compensation. Hours are 9 - 5PM PST.
Interested candidates please send resume to: employment@ibinc.com
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